User friendly feedback system with messenger functionality, available as app and as mobile web site: confidential, intuitive and helpful
Generate trust, satisfaction and loyalty through two-way communication with your target group. In the long term, more intense loyalty will results in better earnings.
Respond immediately to your target group’s needs while preventing negative reporting in online portals. Act proactively instead of merely reacting.
With one click, get an overview of all your branches or departments as well as on target group satisfaction. Recognize new trends and needs at one glance.
You have more than 10 branches, a product or are a municipality or association? Various pricing plans offered. Please contact us for inquiries.
You need additional functions or an interface with your own systems?
We help you to improve your processes.
You have data at hand but need to know how to leverage this information for competitive advantage and profitable corporate management?
We offer highly professional support in all analytical issues and help you to prepare accurate forecasts, regardless of industry and data types.
Corporations in Digital Change: Those who don’t leave well-trodden paths will stay behind.Joachim Rotzinger
Companies using Feedback Systems and Social Media Monitoring realize up to 15% higher customer loyalty compared to companies with a „happy go lucky“ approach.cf. Omer Minkara, Customer Experience Management: Using the power of analytics to optimize customer delight
23% of all customers with positive service experience and 48% of those with negative service experience will tell this to 10 persons or more.cf. Matthew Dixon, Karen Freeman, Nicholas Toman in Harvard Business Review, Increasing Customer Loyalty